1.a The Operator is licensed and regulated in the Republic of Estonia by the Estonian Tax and Customs Board. This website is operated under the following licenses granted by the Tax and Customs Board of the Republic of Estonia: operating license No. HKT000016 for Games of chance issued on 10 June 2012 and operating license No. HKT000015 for betting (toto) issued on 21 October 2011; online gambling operating permit No. HKL000243 issued on 2 November 2017 and toto (betting) operating permit No. HKL000098 issued on 28 November 2011.
1.b These Terms and Conditions (hereinafter referred to as “T&Cs”) constitute a binding agreement between the Customer and the Operator. These T&Cs come into force as soon as the Customer starts to use the Website, by doing so the Customer signifies to the Operator that the Customer has read these T&Cs and has accepted them. By accessing any part of the Website the Customer signifies that he agrees with these T&Cs.
1.d The Website is intended to be used by the persons who are over 21 years old (where applicable – 18 years old). A person must be at least 21 years old to access casino games of chance (where applicable – 18 years old) and at least 18 years old to play toto.
2. Player Responsibilities
2.a. The Customer represents and warrants that he is over 21 years old (where applicable – 18 years old) in order to ensure that the use of our Website will not be in breach of any applicable laws and regulations. The Customer represents and warrants that he fully understands that it is entirely and solely his own responsibility to enquire and ensure that he does not breach applicable laws and regulations.
2.b. The customer represents and warrants that he will use our Website solely and exclusively for the purpose of his participation in the Games and his participation in the Games will be strictly in his personal non-professional capacity for non-commercial, recreational and entertainment reasons only; all Games are free to play, and any credits, bonuses, tokens (however referred to in each Games), are non-transferable and non-redeemable for cash or any other thing or service of value. The Customer shall not sell or transfer, or derive income or profit through such credits, bonuses or tokens in any manner whatsoever. The Customer shall participate in the Games on his own behalf and not on behalf of any other person.
3. Limitation of Liability
3.a The right to access and/or use the Website (including any or all of the products offered through the Website) may be considered illegal in certain countries.The fact that our Website is available in such a country and/or jurisdiction or that it can be displayed in the official language of any of those countries cannot be considered official authorization or legal grounds for using our Website.The availability of the Website does not mean that it contains any proposals, incitement or invitation to use or subscribe to betting, gambling or any of the other services in any jurisdiction where such activity is illegal.
3.b The Customer is responsible for determining whether his accessing and/or use of the Website is compliant with applicable laws in his jurisdiction and the Customer warrants to us that gambling is legal in the territory where the Customer resides. When using our Website the Customer must make sure that his actions are legal in the territory in which he resides. The Customer also guarantees and agrees that he has received legal advice before registering on our Website.
3.c We recommend the Customer to consult lawyers before registering on our website. As national laws are subject to change, customers are responsible for keeping up to date with any changes made to legislation.
4.a If the Customer has a complaint, he can e-mail Customer support on [email protected];
4.b Operator will use best efforts to resolve a reported matter promptly. Complaint will be resolved in 14 days after Operator will receive it;
4.c If for some reason, the Customer is not satisfied with the resolution of the complaint by the Operator, the Customer can complain to the Tax and Customs Board of the Republic of Estonia on https://www.emta.ee ;
5. Responsible Gambling
5.a Gambling problems are associated with mental health issues such as depression, anxiety and suicide. They can affect family relationships, professional and academic progress, and can even lead to bankruptcy and crime. Gambling is an entertaining activity rather than a source of income. Gambling is a thrilling and amusing pastime. Unfortunately, in some cases, involvement in such activities may cause problems. We take care of our customers and do our best to ensure responsible use of our website without any negative consequences. We advertise our products and services in a responsible manner and will not target Young or susceptible people.
5.b Underage gambling. Our Company does not allow minors (individuals under 21 years of age / where applicable – 18 years old) to be involved in betting. We take every possible precaution to prevent violation of this rule. We guarantee that our advertisements, sponsorship and marketing campaigns do not contain information targeted to minors.
5.c No advertising campaign or promotion misleads users, nor do they distort the nature of the services for potentially susceptible bettors. Customers are informed about the chances of winning as well as the potential risks. Services are provided based on the amount paid and excessive spending is not encouraged.
6. Final Provisions
6.a Operator is the owner or authorised User or licensee of all the intellectual property rights in the Website and its content including, without limitation, any copyright, patent, registered design, trademarks, service marks, source codes, specifications, templates, graphics, logos, or any rights subsisting in the Republic of Estonia or elsewhere in respect of content, databases, formats, interfaces, programming, the offering of services to other customers, software or any application for any of the foregoing and any modification, improvements, developments and enhancements thereof. Except as otherwise expressly provided in these Rules, Operator does not grant any express or implied right to the Customer in any intellectual property rights or secret information held on Operator’s servers.
6.b Operator reserves the right to amend these Rules at any time. Any such amendment will be binding and effective immediately on posting of notification of such changes on the Website, however, any substantial amendment to these Rules shall be notified in advance by Operator to the Customer before coming into effect.
6.c If any provision of these Rules is held to be invalid, void or unenforceable by reason of any law, rule, administrative order or judicial decision, that determination shall not affect the validity of the remaining provisions of the Rules.
6.d Notices and other communications delivered or mailed to the postal address or to the electronic mail address provided by the Customer shall, until Operator has received notice in writing of any different address, be deemed to have been personally delivered once sent whether actually received or not.
6.e All disputes arising between the Operator and the Customers which are not resolved under the procedure prescribed in section 24. Complaints shall be resolved in accordance with the procedure provided for in the laws of the Republic of Estonia.